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The development of financial technology has promoted the innovation and digital transformation of commercial banks. Through digital transformation, commercial banks can improve bank efficiency and operational capabilities. Through empirical analysis, this study explored the relationship between digital bank transformation and commercial bank operating capabilities and how COVID-19, bank categories, and enterprise life cycles affect the relationship between digital bank transformation and commercial bank operating capabilities. This study selected data from China's commercial banks from 2011 to 2021 and used the regression method of fixed effects to conduct an empirical analysis. The research results show that the digital transformation of banks has improved the operational capabilities of commercial banks. Further analysis showed that the emergence of COVID-19 has negatively affected their relationship. At the same time, compared with rural commercial banks and commercial banks in the recession and phase-out periods, non-rural commercial banks and commercial banks in the growth and maturity stages play a more vital moderating role in the impact of the digital transformation of banks on the financial performance of commercial banks. The main research object of this study is Chinese commercial banks, and this study examines the results of banks' digital transformation and enriches the research on digital transformation. At the same time, this study is helpful to investors who like investment banks and has good practical significance.
ABSTRACT
The COVID-19 pandemic has accelerated digital transformations across industries, but also introduced new challenges into workplaces, including the difficulties of effectively socializing with colleagues when working remotely. This challenge is exacerbated for new employees who need to develop workplace networks from the outset. In this paper, by analyzing a large-scale telemetry dataset of more than 10,000 Microsoft employees who joined the company in the first three months of 2022, we describe how new employees interact and telecommute with their colleagues during their "onboarding"period. Our results reveal that although new hires are gradually expanding networks over time, there still exists significant gaps between their network statistics and those of tenured employees even after the six-month onboarding phase. We also observe that heterogeneity exists among new employees in how their networks change over time, where employees whose job tasks do not necessarily require extensive and diverse connections could be at a disadvantaged position in this onboarding process. By investigating how web-based people recommendations in organizational knowledge base facilitate new employees naturally expand their networks, we also demonstrate the potential of web-based applications for addressing the aforementioned socialization challenges. Altogether, our findings provide insights on new employee network dynamics in remote and hybrid work environments, which may help guide organizational leaders and web application developers on quantifying and improving the socialization experiences of new employees in digital workplaces. © 2023 ACM.
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This paper investigates the impact of external shocks on the spread of digital technologies. Using the example of the COVID-19 pandemic, we identify and describe four patterns that reflect the uneven response of different digital technologies to external conditions undergoing transformation. The patterns differ in both the magnitude of the pandemic's impact and the timing of the resulting effects. Video conferencing, business continuity and telemedicine services showed a dramatic increase in demand at the beginning of COVID-19 and a gradual decline in the later stages. A more moderate response in the early weeks of the pandemic is typical of e-commerce and online entertainment. Delayed effects are seen in digital logistics services and digital currencies, which reacted much later than other technologies. Finally, a slow decline in significance after the pandemic began has been observed for biometrics and cybersecurity technologies. Similar patterns may describe the transformation of the spread of digital technologies not only under the influence of COVID-19, but also in the face of dramatic economic and social changes of other origins. © 2023 The Author(s).
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The SARS-CoV-2 coronavirus pandemic has not only meant a paradigm shift in university teaching processes during the health crisis, but also an opportunity to rethink the challenges and opportunities that this crisis has generated in both edu-communication and media literacy in the context of higher education. The general aim of this research is to analyse the challenge of digital transformation because of the pandemic in the official master's degree in Communication and Creative In-dustries at the University of Alicante (hereinafter Comincrea) during the academic year 2021-2022. To this end, three specific objectives are proposed to analyse the impact that online learning and digital transformation have had on teaching staff, students, and companies that offer external curricular internships. The methodo-logy applied is systematic surveys of closed and open-ended questions. The results indicate that there is a predisposition on the part of teaching staff towards digital transformation, although with a certain rejection of duality (online and face-to-face learning), and evidence that students, despite having the necessary resources and skills, continue to prefer face-to-face teaching as a system, although they emphasize the flexibility of mixing online with face-to-face learning.
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During the Coronavirus crisis (COVID-19) that started in 2019 and at the extensive quarantine regulations, educational institutions, companies, and individuals have reacted by shifting their teaching and learning activities to virtual spaces. Yet, although the use of online learning has increased, it has not been able to achieve the long-promised transformative effect. The COVID-19 crisis has the potential to boost online education overall or at least enable better preparation of the system for the next crisis. Ultimately, to make a digital transformation sustainable, appropriate skills are required. In this study, we adapt the dynamic capabilities foundations creating a theoretical approach to explain how educational institutions have responded to the changing environmental conditions during the COVID-19 pandemic. © 2023 the authors.
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Contribution: This article provides a teaching methodology which combines project-based learning, self-regulated learning (SRL), and design projects (DPs) to improve the preparedness of students for computing science-related internships. The methodology is supported by the implementation of the educational technology that transforms the way teaching and learning is transformed to benefit on-campus and off-campus students equitably, during the COVID-19 pandemic. Background: Success in the workspace is governed by the ability of an individual to learn on-the-job and independently. Online learning has led to a shift from instructor-led learning to SRL. This requires individuals to discipline themselves, and be in control of their learning and education. Outcome: The success of internships is improved with skills learnt in class through hands-on real-world projects. Both on/off-campus students gain equitable relevant experience. The teaching methodology developed over several years combines project-based learning, SRL, and DPs. Application Design: The methodology was applied using a flipped classroom approach. The educational technology was used to enhance SRL before in-class learning. This way, in-class rote learning was replaced with hands-on projects. Exam assessments were replaced with DPs where soft skills and technical skills are applied. Findings: The effectiveness of the developed methodology is measured through quantitative and qualitative evaluation tools. The evaluation demonstrates that combining well-designed education technology for SRL, with in-class project-based learning and DPs, can improve students' chances in getting high-impact internships.
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This case analyzes how Zalora has applied various strategies to gain a sustainable advantage in the e-commerce industry and provide solutions that continuously add value for its customers, even during the COVID-19 pandemic. It describes the company's efforts to capitalize on customer demand and external and internal forces to be more agile and nimble in an increasingly competitive environment. Zalora has introduced several technologies that reflect its digitization, digitalization, and digital transformation efforts. The use of digital technologies has helped Zalora to capture and analyze relevant data from its business processes and customer interactions. The information and automation generated by the technologies have enabled Zalora to continuously improve and reinvent itself to stay ahead of the competition. The challenges and opportunities of digital transformation are also discussed. © 2023, American Accounting Association. All rights reserved.
ABSTRACT
Digital transformation is a keyword that has not only been mentioned in recent years but is also strongly applied by companies. However, the benefits of digital transformation for companies are still an issue that needs to be researched. Therefore, this study is conducted to determine the dynamics of digital transformation on banking business results. The research was conducted with joint stock commercial banks in Vietnam listed on the stock exchange. Based on text analysis on annual reports to measure banks' digital transformation level from 2015 to 2021. Research results have shown that digital transformation has a negative impact on bank's performance (through the return on assets and return on equity). Furthermore, the study also found that there was a paradoxical situation where COVID-19 increased the profits of banks. This result provides exciting discussions related to digital transformation and bank performance.
ABSTRACT
Digital transformation, which significantly impacts our personal, social, and economic spheres of life, is regarded by many as the most significant development of recent decades. In an industrial context, based on a systematic literature review of 262 papers selected from the ProQuest database, using the methodology of David and Han, this paper discusses Industry 4.0 technologies as the key drivers and/or enablers of digital transformation for business practices, models, processes, and routines in the current digital age. After carrying out a systematic literature review considering key Industry 4.0 technologies, we discuss the individual and collective ways in which competitiveness in contemporary organizations and institutions is enhanced. Specifically, we discuss how these technologies contribute as antecedents, drivers, and enablers of environmental and social sustainability, corporate growth and diversification, reshoring, mass customization, B2B cooperation, supply chain integration, Lean Six Sigma, quality of governance, innovations, and knowledge related to dealing with challenges arising from global pandemics such as COVID-19. A few challenges related to the effective adoption and implementation of Industry 4.0 are also highlighted, along with some suggestions to overcome them.
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The social challenges of modern globalization caused by the COVID-19 pandemic have led to significant changes in the development of economic systems at various levels. Social development in the direction of a post-industrial society activates the introduction of digital technologies in all areas of life, which requires paying attention not only to the innovative component of its development, but also to the intellectual one, since the digital transformation requires a constant updating of knowledge;this determines the purpose of this scientific study. The article aims to highlight the influence of intellectual and innovative determinants in the development of regions under current conditions, which are outlined by the manifestations of the COVID-19 pandemic and global digitalization in the development of economic systems. The foundation of the system approach methodology made it possible to distinguish the development trends of the regions in the conditions of the COVID-19 pandemic and global digitalization. It is proposed to create guidelines for the intellectual and innovative promotion, determinants of the development of the regions in the conditions of the COVID-19 pandemic and global digitalization, according to the socioeconomic, scientific-technological, organizational and legal components. The main guidelines of efforts to increase the role of intellectual and innovative determinants in the development of regional systems in the conditions of the COVID-19 pandemic and global digitalization have been tested, taking into account the principles of complexity, integrity, flexibility, efficiency and long term.
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Industry 4.0 has occurred and impacted many industries. Along with that are the heavy effects of the Covid-19 pandemic taking place globally. The dual impact on education is so great that the shift to compulsory online instruction has already taken place. And on that basis, universities and colleges promote their own educational digital transformation programs. The context of this study is a vocational college in which digital transformation has been applied for several years. This research aims to survey teachers' opinions about the implementation of digital transformation as well as their intention to continue teaching online in the future. The research method used in this study is a simple statistical method of data through an online survey via Google Form. The survey results show that the initial digital transformation process has received a lot of positivity and satisfaction from the teachers and students at the institution and the intention to continue implementing digital transformation in the future. © 2022 ACM.
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PurposeCitizens often perceive surveillance by government authorities as oppressive and, hence, demonstrate reluctance in value co-creation from such services. This study aims to investigate the challenges and benefits of citizen empowerment through technology-driven surveillance or "smart surveillance.”Design/methodology/approachGuided by Dynamic Capability theory, the authors conduct in-depth interviews with officers in-charge of surveillance in smart cities. Given the contemporary advancements, this approach allows a retrospective and real-time understanding of interviewees' experiences with smart surveillance.FindingsThe authors develop five propositions for citizen empowerment through smart surveillance to summarize the findings of this study.Research limitations/implicationsThis study advances the relevance of Dynamic Capability in public administration.Practical implicationsSmart city authorities and policymakers may leverage the insights provided in this study to design appropriate policies for smart surveillance.Originality/valueThe authors find that factors such as digital technology and infrastructure, information management, skill divide and perceived return on investment may influence citizen empowerment through smart surveillance.
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The article aims to consider the business strategy transformation process in the context of global digitalization and the COVID-1 9 pandemic in business and the economy. To achieve the goal, the authors analyzed the notions of "IT strategy", "digital strategy" and "digital transformation strategy" and established their hierarchy;the key features of the strategy in the digital world are identified, namely: risk as the basis for development, people as the main business value and the formation of the right mindset of participants in digital transformation;the process of implementing the digital transformation strategy in the company is considered. The objective of the article was achieved through a review of the literature and the use of scientific methods, namely: comparative analysis, synthesis, and historical and logical methods. The results obtained contribute to the understanding of scientists and professionals about the development management process in the digital world.
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This edited volume on the biopolitics and shock economy of COVID-19 crisis embraces a wide spectrum of topics such as shock economy, medical perspectives on COVID-19, application of geospatial technology, infectivity, immunity, and severity of the disease, as well as ontology of the disease emergence as important factors for adoption of relevant biopolitical measures, sociocultural obstacles, COVID-19-induced transaction costs, social support and resilience of inhabitants of marginalized areas, as well as business resilience factors, entrepreneurship, and digital transformation. Through each chapter of this book, the authors, with their expertise in the theme they picked, have attempted to unfold some emerging aspects in the COVID-19 crisis which could benefit not only the academics but also the institutional, social, economic, developmental, and health policy-makers as well as the health practitioners on the ground. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
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Digital technology development caused the digital transformation of the economy and society. E-commerce, the most widespread among digital innovations, reached a significant share, particularly during the COVID-19 pandemic, impacting economic growth. The progress of digital technologies and the evolution of e-commerce can contribute to the more sustainable development of organizations and worldwide economies. This paper analyzed the influences of digital transformation and e-commerce on GDP and sustainable development. The study used the Eurostat database to gather the research variables for the EU countries. The paper used artificial neural networks and cluster analysis to reveal the significant influence of digital transformation and e-commerce on GDP and sustainable organizational development. Countries with a low level of digital transformation and e-commerce should propel these activities to increase economic performance sustainably.
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Due to the COVID-19 pandemic, the tourism sector has been one of the most affected sectors and requires management entities to develop urgent measures to reactivate and achieve digital transformation using emerging disruptive technologies. The objective of this research is to apply machine learning techniques to predict visitors to tourist attractions on the Moche Route in northern Peru, for which a methodology based on four main stages was applied: (1) data collection, (2) model analysis, (3) model development, and (4) model evaluation. Public data from official sources and internet data (TripAdvisor and Google Trends) during the period from January 2011 to May 2022 are used. Four algorithms are evaluated: linear regression, KNN regression, decision tree, and random forest. In conclusion, for both the prediction of national and foreign tourists, the best algorithm is linear regression, and the results allow for taking the necessary actions to achieve the digital transformation to promote the Moche Route and, thus, reactivate tourism and the economy in the north of Peru.
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The recent COVID-19 pandemic has shown how fragile modern supply chains are in a globalized world and underscored the importance of effective, well-functioning public and private procurement. Procurement is about the orchestration of a firm's supplier relationships and mandated with the management of external spend. During the past decades, the role of the procurement has shifted from a clerical support role that merely drives cost savings to a truly strategic role that drives growth, innovation, and value creation. Today, most organizations consider the management of their suppliers as a key strategic issue that requires top management attention. But what are the next steps? What does the future hold for corporate procurement? Using the insights from a large global survey among procurement executives, this chapter develops a framework that provides an outlook on the future of procurement. © Springer Nature Switzerland AG 2023. All rights reserved.
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This book examines how Human Resource Management and leadership have been affected by the COVID-19 pandemic, what organizations can learn from this, and how these new experiences could be applied in the "New Normal”. The editors of this book have compiled the new knowledge that exists around remote leadership and organizational practices, relative to pre-COVID-19 studies, and the experiences learned during the pandemic. Key discussion themes focus on the role of distance in leadership, organizations and HR, the sustainability aspects involved, innovations and knowledge development achieved, the role of digitalization and new requirements and possibilities for management post-COVID-19. The editors conclude by investigating the strategic processes and factors influencing the "New Normal”. This book will be of great importance for academics, students and practitioners in the fields of Management, Leadership, Human Resource Management, Sustainability, Change Management and Crisis Management. © The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer Nature Switzerland AG 2023.
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Purpose - The following article focuses on assessment of the evolution of digital transformation in SMEs in the manufacturing industry since the beginning of the pandemic. The digital transformation is assessed in the different blocks of the BM Canvas. The main ob-jective of the paper is to evaluate the impact of the pandemic on the development of digital transformation, and to assess whether it is still influencing it now, or vice versa, or no longer has such an impact. Research methodology - The digital transformation is examined in each block of the Business Model Canvas (BM Canvas) from the beginning of the pandemic to the current state. The in-dividual data is obtained from a survey conducted among 18 SMEs. Small and medium-sized enterprises in the manufacturing industry are examined. The survey is based on semi-struc-tured interviews with SME ' s management representatives. The collected data is then pro-cessed by examining the average rate of digital transformation in each block, the modus, and the median. The focus was again on developments and changes in the digital transformation of enterprises. The data was collected for three periods - before the pandemic (2019), during the pandemic (2021) and now (July 2022). Findings - The paper shows the evolution of digital transformation in the different building blocks of the BM Canvas for SMEs in the manufacturing industry since the beginning of the pandemic. The evolution of digital transformation varies across the BM Canvas blocks. For the Channels block, as of July 2022, there has been a decrease in the average digital transformation rate. The other blocks have seen an increase and continue to develop. However, the increases are no longer as high as in 2021. Whether digital transformation will continue to develop for individual blocks in future periods is a suitable research question for further research. The find-ings show that the changes and developments vary from building block to building block. It was found that the importance of each building block changed during the pandemic for each firm representative. The results provide the basis for the analysis of the development and change of BM Canvas for individual companies. Research limitations - At the moment, the current situation in Ukraine, in addition to the COVID-19 pandemic, is playing a major role in SMEs activities as it affects companies. This conflict was not considered in the research, and the development since the beginning of the pandemic was followed. Practical implications - This research highlights how the digital transformation of individual SMEs in the manufacturing industry is evolving. It highlights the impact of the pandemic, which has undoubtedly increased the growth of digital transformation rates. For future research, these results can be very useful, as other influences on the rates of digital transformation can be investigated. Originality/Value - The research was carried out on the basis of primary data collected by the authors themselves. The data were processed and evaluated. The results of the research show how the level of digital transformation in different blocks of the BM Canvas has evolved from the beginning for each SME in the manufacturing industry.
ABSTRACT
During COVID-19 pandemic Higher Education Institutions (HEIs) faced challenges that hinders the business continuity as well as the delivery of teaching programmes. Information Technology has become more important than ever and enabled HEIs to remain functional and operating. However;HEIs used IT as a solution to overcome the risk situation and actions were taken on day-to-day rather than based on effective IT governance that is established. IT governance is one of the key challenges in HEIs that it involves policies and procedures, leadership and infrastructure. Some efficient practices adapted by HEIs during the pandemic. A question still arise whether these practices are sustainable post COVID-19. This chapter will demonstrate a proposed model for Sustainable Information Technology Governance that is developed based on best practices and extensive literature. The proposed model will be useful for HEIs leading to digital transformation and sustainable HEIs performance. The outcome of this chapter will provide insights for leaders in HEIs and IT practitioners to identify a full-fledged model to improve efficiency and HEI performance towards sustainable education. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2022.